TERMS AND CONDITIONS
- FRAMEWORK/RECEPTORS
The tattooshop.pt online shop is aimed exclusively at professional customers in the field of tattooing and bodypiercing, i.e. companies and individual enterprises They use the goods purchased or services provided through the Tattoo Shop online shop (hereinafter referred to only as the online shop or Tattoo Shop) for purposes related to their commercial, industrial and professional activities.
In this sense, the transactions carried out in this online shop and the customers mentioned are not covered by consumer law and the associated rules. Therefore, these general terms and conditions of sale are intended exclusively for professional customers, and the same principle applies to all commercial transactions carried out through the online shop. Non-professional users should not use this online shop.
Tattoo Shop reserves the right to request identification of the company or sole proprietor before using the online shop. Furthermore, information on prices, commercial policies, products and services will not be made available to end consumers.
Tattoo Shop will not process any orders placed by users who are end consumers or who do not comply with these general conditions of sale.
If advance payments are made by end consumers or in breach of these conditions, Tattoo Shop will refund the amount, less the administrative and financial costs resulting from the purchase and return.
The creation of an account and/or the purchase of any good or service in this online shop implies full acceptance of these Terms and Conditions of the Tattoo Shop online shop.
- OWNERSHIP OF TATOO SHOP
Tattoo Shop is a registered trademark owned by the company R2C, Lda., registered at the Leiria Commercial Registry Office with the NIPC 513600108 and with its head office at Rua Sá de Miranda, 30, 1.º H, 2410-273 Leiria.
- CONTACTS
For additional information, please contact us by email at info@tattoopro.pt or by telephone on +351 244 011 534 (national landline) from Monday to Friday, from 9 a.m. to 1 p.m. and from 2 p.m. to 6 p.m.
- CONDITIONS OF USE TATOO SHOP
The use of the online shop is reserved for legal representatives or persons authorized to act on behalf of the business/professional client. The use of the online shop must strictly comply with these Terms and Conditions, as well as applicable Portuguese legislation.
The professional customer is responsible for providing accurate and complete data when using the online shop, creating an account or placing orders, and is solely responsible for the veracity and accuracy of the information provided.
The business address or registered office of the professional customer will be used on all tax documents (invoices, credit notes, etc.) relating to commercial transactions carried out through the online shop. Any change to this address must be informed to Tattoo Shop by updating the data in the registration account on the website. Tattoo Shop is not responsible for external sites and links that redirect to the online shop.
- CHANGES TO THE SITE AND THE TERMS AND CONDITIONS OF TATOO SHOP
Tattoo Shop reserves the right, unilaterally, at any time and without prior notice, to modify, alter or terminate these Terms and Conditions, as well as the presentation of the contents, products, services, prices, commercial policies, offers and promotions of the online shop. Tattoo Shop cannot be held responsible for these changes.
Any changes will be duly identified in the Tatoo Shop. If you disagree with any change in the online shop, you can stop using it.
- INTELLECTUAL PROPERTY/COPYRIGHT
This online shop is the exclusive property of Tattoo Shop, including all rights to content, brands, logos, designs, images, texts, web design, audio and video materials and other content, protected by intellectual property legislation and related rights.
The use, transfer, reproduction, copying, distribution, storage or dissemination, by any means, of logos, texts, videos, images or products protected by intellectual property is expressly prohibited.
The professional customer of the online shop must comply with all legal and contractual conditions relating to the intellectual property and related rights of the products and services of the Shopping Portal/online shop. Tattoo Shop is not responsible for the misuse of products or services in relation to intellectual property and copyright.
- SITE CONTENT
Tattoo Shop does not guarantee the accuracy of the information and contents of the online shop, which are provided as is, without explicit or implicit guarantees that they will function continuously or without errors.
Tattoo Shop assumes no responsibility for programming errors, computer system failures or distortion of the message, including typing errors.
- ACCOUNT CREATION
To access and make purchases in the online shop, the user of the online shop must have a valid email address and create an account by filling in the form available online.
The responsibility for the input and accuracy of the data provided in the form lies entirely with the user of the online shop, and Tattoo Shop cannot be held liable for delays or failure to process orders resulting from errors or inadequacies in the data provided.
- PRODUCTS
a. Product Information
Tattoo Shop provides all the information on the specifics, details and characteristics of the products or services sold through technical descriptions, photographs and videos. The images and videos on the website and in the online shop are merely illustrative, and the user of the online shop should check all the details of the products before making a purchase.
The product catalog in the online shop is independent and may differ in terms of prices and stock availability from other online shops.
Product specifications may be changed unilaterally and without prior notice by Tattoo Shop.
b. Product availability
The products listed in the online shop are, in principle, available, but may become unavailable in the event of a stock outage. If a stock outage occurs after ordering and payment, Tattoo Shop will inform the customer of the total or partial cancellation of the order, offering the option of rescheduling the delivery or refunding the amount paid, within a maximum of 14 days.
Tattoo Shop reserves the right not to accept or cancel orders for products out of stock.
Product availability is not guaranteed between the time of order and payment.
- PRICES
The prices of the products are clearly displayed in the online shop, in euros, and VAT is indicated at the end of the purchase process.
Shipping, transport, delivery or other applicable additional costs are not included in the prices. The place of delivery may affect the total cost due to shipping charges.
The prices and products in the online shop, including promotions, are exclusive to purchases made through the shop. These prices are subject to unilateral change without prior notice.
Tattoo Shop is not responsible for errors in the prices displayed in the online shop and will cancel the order if such errors are discovered.
- ORDERS
Online shop customers must make and confirm their purchase on the website and receive an automatic confirmation e-mail. Tattoo Shop cannot be held responsible if the customer does not receive this e-mail for reasons beyond its control. Payment must be made exclusively by the methods indicated. Tattoo Shop reserves the right to refuse or cancel orders in certain situations, such as lack of payment, incorrect data or detection of possible fraud.
- PAYMENT METHODS
Several payment methods are accepted, such as Apple Pay, Credit Card, MB WAY, Multibanco Reference, PayPal, Bank Transfer and CofidisPay. Any payments made by other means are not the responsibility of Tattoo Shop.
- PAYMENT TERM
Payment must be made within 5 calendar days of order confirmation. Otherwise, the order will be cancelled without any liability on the part of Tattoo Shop.
- TRANSPORTATION
Products will be delivered in working days, and Tattoo Shop is not responsible for any delivery problems resulting from incorrect addresses. The customer must check the integrity of the products at the time of delivery and not accept damaged orders, following the returns policy.
- SHIPPING COSTS
Shipping costs will always be informed before the order is confirmed and will be added to the total purchase price. Tattoo Shop may change these costs at any time.
- DELIVERY TIME
Delivery times vary depending on the address, with deliveries in mainland Portugal and Spain taking 3 working days, and longer times for other regions. Tattoo Shop is not responsible for delays caused by factors beyond its control.
- COMPLAINTS
Complaints must be formally made in writing within 15 days of receiving the order.
- RESERVATION OF PROPERTY
The products delivered to the customer from the online shop remain the property of Tattoo Shop until full payment has been made. The customer is responsible as a fiduciary until all obligations have been fulfilled. The risk of loss or deterioration of the products passes to the customer from the moment of receipt.
- WARRANTY
All products sold in the Tattoo Shop online shop are guaranteed for 6 months from the date of delivery, in accordance with article 921.2 of the Civil Code.
The guarantee excludes products with defects or damage resulting from
- Inadequate or insufficient maintenance
- Misuse, falls, negligence, fire, water, electrical or atmospheric disturbances
- Damage during transport by the customer or third parties
- Use of inappropriate options or consumables
- Technical interference by unauthorized third parties
- Modification of the original product (e.g. removal of the serial number sticker)
To activate the warranty, the invoice or purchase receipt must be presented, and the provisions of Articles 913 to 922 of the Portuguese Civil Code apply.
- PROMOTIONS
Promotional offers or campaigns in the Online Shop are valid only if they are displayed in accordance with the terms and conditions set forth. In the event of a return or exchange of products purchased during promotions or campaigns, only the amount actually paid for the product will be credited or refunded.
- LIABILITY
Tattoo Shop is not responsible for any loss or damage suffered by the Customer in the Online Shop or third person websites due to viruses, computer attacks, network problems, interception or manipulation of electronic communications by third parties, phishing, malware, ransomware or social engineering.
- RETURNS
The Online Shop Customer has a period of 30 days from the date of delivery of the products purchased from the Online Shop to request the return or exchange of the products. If the order consists of several products delivered separately, the 30-day period starts from the delivery of the last product.
a. Form of return
To make a return, the Customer must clearly communicate its intention to terminate the contract and return the complete product, in its original packaging, in the same condition in which it was sold. The products must not show any signs of misuse, must be in good condition, and must be accompanied by the instruction manual and all accessories included.
b. Shipping Costs
The cost of returning products is the responsibility of the customer. The return or exchange must be made by sending the products to the Tattoo Shop address indicated in the General Terms and Conditions of Sale, including a copy of the invoice or order receipt.
c. Refund
Upon receipt of the returned products at our premises, the process will be handled within an average of one week. If the return is confirmed, the refund will be made using the same payment method used for the original purchase, within a maximum of 14 days. The refunded amount will be credited to the account or card used for the original purchase.
In the case of a simple exchange of item, color or size, the product will be shipped to the address provided during the exchange process, subject to availability.
d. Product Return/Exchange Exceptions
The following products are excluded from the return policy:
- Products made to the customer’s specifications in the Online Shop or obviously personalized.
- Products that cannot be returned due to their nature or that are likely to deteriorate or expire quickly.
- Sealed products that cannot be returned for health or hygiene reasons if opened after delivery.
- Products which, after delivery and due to their nature, are inseparably mixed with other products.
- PERSONAL DATA
Tattoo Shop collects data exclusively from professional clients (Companies and Individual Entrepreneurs), for:
- Compliance with legal obligations
- Execution of contracts
- Marketing actions and sending information, with prior consent
- APPLICABLE LEGISLATION
These terms and conditions, as well as all commercial relations carried out through the online shop, are governed by Portuguese law.
